TRWA is committed to providing professional and quality support to our members and the communities they serve. See the department descriptions below for our primary support areas. If our expert staff can be of assistance to you, please contact them. 

Main Phone: (512) 472-8591

Click here for a complete list of staff direct extensions! 

Training Phone: (512) 428-5754

Departments:

Lara Zent—Executive Director and General Counsel   As our Executive Director, Lara oversees the day-to-day operations of the Association and provides program oversight for all of the below areas. Lara is also the lead lobbyist for TRWA, and provides legal counsel to the TRWA Board of Directors and to the Association.

Communications and Membership Department

Our Communications and Membership Department plans our six annual conferences and assists prospective and current members with all things membership-related. Contact us with questions about joining TRWA, membership benefits and dues. We can also help you register for our conferences, log in to the TRWA website and make a change in your system’s contact information. Our Communications staff is responsible for TRWA’s digital presence, including our website and social media, as well our print promotions and publications, such as our magazine, membership directory, salary and rate reports, utility management certification guides, etc. Contact us if you have questions about the magazine, advertising, posting to the job board, are interested in receiving a particular publication, or would like to learn more about our Awards of Excellence program. 

Allison Kaminsky — Deputy Executive Director Extension #107
Amanda Ashcraft —Office Manager  Extension #100
Ross Brookbank —Membership and Outreach Manager Extension #108
Kelsey Copeland — Communications Specialist Extension #115
Lisa Gallo —Meeting and Events Planner Extension #105

Professional Development and Training Department

Our Professional Development and Training Department provides Texas Commission on Environmental Quality-approved water and wastewater operator and customer service inspection courses in both a classroom and online format. This department also coordinates with the Member Services Department to plan our six annual conferences. Contact us if you are interested in hosting a class, have questions about an existing class or have certification or licensure questions. 

Nichol Howell— Professional Development and Training Director
Thomas Acker, Jr. — Instructor
Michael Beadnell — Instructor
Bruce Pearson — Instructor
Ariane Walker — Training Support Specialist Extension #111

Legal and Legislative Services Department

Members may contact our Legal and Legislative Services Department for answers to questions on a variety of legal issues, including CCNs, elections, board governance, easements, tariffs and service policies, rate cases, regulatory issues and employment-related matters.

The department, along with our Executive Director, also provides advocacy services, meeting regularly with legislative offices and regulators on issues important to our members. We draft bills, testify at legislative hearings and review and provide input on proposed rule changes and other matters at TCEQ, PUC, TWDB and the Comptroller’s office. We also track relevant regulatory and legal cases and file amicus briefs when warranted. 

Trent Hightower - Assistant General Counsel Extension #106
Paralegal — Brittney Melancon Extension #110

Technical Assistance Department 

Our Technical Assistance Department is home to our United States Department of Agriculture-Rural Development (USDA-RD) Water & Wastewater Training and Circuit Rider Programs, Energy Efficiency Program, and Environmental Protection Agency (EPA) Training Programs. Through these programs, we provide onsite training and technical assistance to water and wastewater systems’ boards, councils, employees and consultants regarding technical operations questions and regulatory agency requirements.  We also provide training on managerial and financial issues (rates, service fees, and planning); and conduct energy efficiency assessments.

Larry Bell —Technical Assistance Director
William White — Assistant Technical Assistance Director
Nathan Cantrell — Wastewater Technician
Alex Eaves — Wastewater Technician
Paul King — Circuit Rider
Charles Perkins — Energy Efficiency Circuit Rider
James Smith — Circuit Rider

Environmental Services Department

Funded through contracts with the Texas Commission on Environmental Quality, Public Utilities Commission and USDA–RD, our Environmental Services Department provides assistance to water and wastewater systems needing help to solve financial, managerial and technical operational problems, providing guidance on regulatory compliance requirements, including the latest on the Revised Total Coliform Rule, Nitrification Action Plans, and Lead and Copper. We can also assist with consolidation assessments and developing a Source Water Protection Plan.

Jason Knobloch — Environmental Services Director Extension #137
Assistant Environmental Services Director
Deborah McMullan — Sourcewater Protection Specialist
Refugio Rodriguez, Jr. — FMT Assistance Specialist
Quentin Turner  — FMT Assistance Specialist
Scott Willeford  — FMT Assistance Specialist
Gilbert Ybarbo  — FMT Assistance Specialist
Miles Hartman — Project Support Specialist Extension #135
Melody Bennett — Project Support Specialist Extension #130
Angela Harris — Project Support Specialist Extension #131

Finance Department 

The TRWA Finance Department is responsible for all accounting functions of the Association. Members may contact us with any questions concerning invoices or payments.

Tom Shephard — Finance Director Extension #102
Pam Cantrell — Accounting Support Specialist Extension #139

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