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RuralWaterCon 2020: Cancelled

Letter from the Executive Director: 


On March 13, in response to the global Coronavirus pandemic, San Antonio Mayor Ron Nirenberg issued a Declaration of Public Health Emergency relating to the pandemic which bans gatherings of more than 500 people in the City of San Antonio through March 20, 2020.  Additionally, President Donald Trump declared a national emergency and Governor Greg Abbott declared a statewide disaster. 


Based on the Mayor’s Declaration which we believe will likely be extended, and out of concern for the health and safety of our attendees, the Texas Rural Water Association Board of Directors decided to cancel our Annual Convention scheduled for March 25-27, 2020, in San Antonio.


We want to thank each of you for your patience and support as this was a difficult decision.  In the history of TRWA, this is the first time we have canceled our Annual Convention, which we value as time together to learn and enjoy the camaraderie of our rural water community. 


The TRWA team will work to minimize inconveniences presented by this cancellation, including providing full refunds of your registration and exhibit fees.  Our TRWA staff team is switching gears from planning the details of this event to the administration of the cancellation activities. Please continue to be patient with them through this process. 


Each of you will receive an email next week about the processing of your refunds.  Please also see the FAQ below for additional information.


Our board and staff team are disappointed that we will not be gathering together in San Antonio this month, but we hope and expect to resume our regular pattern of conferences throughout the rest of the year and look forward to seeing you soon.


Thank you for your dedication to your communities and our industry. 


My best,


Lara Zent, Executive Director and General Counsel

Texas Rural Water Association






Are you refunding my registration fee?
Yes. We will refund the full cost of registration. You will receive an email from our meeting planner, Lisa Gallo, with instructions. We appreciate your patience during this process.

How can I cancel my hotel room reservation?
Please contact The Grand Hyatt San Antonio hotel at (210) 224-1234 within 72 hours of the start of your existing reservation. Otherwise, you may incur penalties.

I signed up as an Exhibitor, will I be refunded for my booth fee and/or sponsorship?
Yes, we will be processing refunds for exhibitors and sponsors. You will receive an email from our meeting planner, Lisa Gallo, with instructions.

I paid for items through Freeman and PSAV AV, will I get my money back from them?
We are working diligently with our partners to make the cancellation process as seamless as possible.
We will update all of our exhibitors once the processes have been confirmed. We appreciate your patience during the process.

How are you handling other events in the future?
We are closely monitoring the rapidly changing coronavirus situation as it impacts our community and upcoming events. As of now, none of our other conferences are cancelled.

I was scheduled to speak at the event, will there be another opportunity?
We are looking at future meeting schedules now. Please call or email Nichol Howell at 512.472.8591, Ext. 134 or

For any other questions not answered here, please contact TRWA Headquarters at 512-472-8591 or or


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