Contact Us   |   Sign In   |   Register
Texas Rural Water Blog
Blog Home All Blogs

NRWA Backs Emergency Assistance for Rural Water Systems Act

Posted By NRWA, Tuesday, August 4, 2020

WASHINGTON, DC, August 4, 2020 - Congressmen David Rouzer of North Carolina (NC-07) and Filemón Vela Jr. of Texas (TX-34) introduced the Emergency Assistance for Rural Water Systems Act today.

The Emergency Assistance for Rural Water Systems Act allows USDA Rural Development to provide affordable and sustainable financial options for rural utilities impacted by COVID-19.  Assistance includes grants, zero percent loans, one percent loans, principal and interest reduction, loan modifications and direct operational assistance to provide financial stability for the impacted utility to get through this crisis.


NRWA strongly supports these tools for Rural Development to employ in this crisis. NRWA’s 30,000 member utilities need these tools and resources to directly address the financial concerns and continuity of operations challenges that the rural utilities are currently experiencing, especially as they continue to provide uninterrupted essential services now and in future disasters or economic downturns.


“Access to clean drinking water and safe wastewater treatment is vital to every American, especially during the COVID-19 pandemic,” stated Kent Watson, NRWA President and Texas National Director. “Serving as a manager of a rural utility for 30 years, I understand the necessity of the Emergency Assistance for Rural Utilities Act. This Act will provide assistance that is direly needed by many utilities in our Nation that are suffering the financial effects of the pandemic and will ensure future sustainability for these systems during times of crisis.”


This legislation comes at a time that is desperately needed for Rural America and Rural Water.  Small and rural communities have done their part to meet the public’s needs during the COVID-19 pandemic by maintaining and restoring customer access to water services regardless of payment. NRWA estimates small water and wastewater systems stand to lose $998 million in revenue due to customer nonpayment alone. This lost revenue will never be recovered by utilities and does not include emergency operational costs.


Most of the country’s drinking water and wastewater utilities are small. Roughly 80 percent of the country’s approximately 17,000 wastewater utilities serve populations less than 10,000 persons. Over 90 percent of the country’s approximately 50,000 community water systems serve a populations less than 10,000 persons.


“I’m proud to introduce this much-needed legislation to address our rural water infrastructure," said Congressman David Rouzer.  "Our rural communities have been struggling for years to maintain and update critical water infrastructure, a problem that has been made that much worse by revenue shortfalls due to the pandemic. This legislation will provide critical resources to better ensure we have the sound water infrastructure necessary to providing basic services for rural families.” 


Congressman Filemón Vela is "proud to introduce bipartisan legislation that would provide much needed assistance to rural water and waste disposal systems affected by the novel coronavirus pandemic. This health crisis has showcased the important role safe drinking water and sanitary waste disposal play not only in public health, but also in the economic vitality of rural America. As we continue to fight this pandemic, we must ensure that our nation’s rural water and waste disposal systems have the resources and infrastructure needed to support families living in rural communities.” 


Rural America and TRWA are proud of the commitment made by Congressmen Rouzer and Vela.


 “Congressman David Rouzer has been a long-standing supporter of rural water utilities as far back as his days working at the USDA Rural Development and later the NC General Assembly. His determination to assist rural North Carolina and water and wastewater systems has never wavered and has once again been exhibited by his Emergency Assistance for Rural Water Systems Act. As a resident of Congressman Rouzer's district, I could not be more proud of his attentiveness to the needs of his district and the priorities of rural and eastern North Carolina,” said Daniel Wilson, Executive Director of North Carolina Rural Water Association.


Brian Macmanus, Texas Rural Water Association’s Immediate Past President, acknowledges Congressman Vela’s vision. “Congressman Vela has always listened to the needs of his rural water constituents in District 34, and is aware of our systems’ financial needs.  On two occasions he has visited our local surface water treatment facilities.  Here in Deep South Texas and across our entire state and country, we are very pleased with the potential relief this bill provides to our water and wastewater systems in Rural America.”

Tags:  emergency assistance  NRWA  rural water 

Share |
PermalinkComments (0)

NRWA Coronavirus Update

Posted By Sam Wade, CEO, National Rural Water Association, Thursday, April 2, 2020

As we endure another week of the coronavirus pandemic, we must continue to recognize and thank each of the men and women working every day to ensure our water continues to flow and waste treatment systems continue to operate, while protecting our source waters and the environment. These services are essential to maintain public health, essential to protect the environment and essential to mitigate and eliminate the threat of this virus on our American communities and families. For all these reasons, each individual operating and working in these systems is considered essential to carry out these critical services during this emergency. 


Systems of all sizes have taken necessary steps to ensure continuity of service and to protect the industry workforce. State Rural Water Associations have developed a listing of 2,786 retired or otherwise qualified operations specialists to support systems if critical, local utility staff are unable to perform their duties due to the virus. State and federal agencies continue to adjust as the pandemic evolves including extending operator certification deadlines and allowing flexibilities in the regulatory area.   


At this point, the financial impact of this virus is resonating throughout the industry across rural America. NRWA anticipates congressional actions in the near future that could include infrastructure funding, and your association will advocate for provisions that will address rural utilities that have been financially impacted from this pandemic. We have heard your voices and concerns and are responding accordingly.


Utilities should continue to monitor and update the financial impact on their historic revenue streams as the consequences of this virus continue to evolve. The impact is compounded by several moving factors including businesses that have closed or temporarily shut down; the downturn in the economy; resulting in increased unemployment and lower return on investments. As a result, systems will likely see more late or non-payment for residential services soon. As systems assess this financial impact, if necessary, they should start discussions with their State Rural Development office and other lending institutions regarding what assistance or servicing actions are available to them at this time. Your State Rural Water Association has the resources and expertise to assist in this effort. This assistance can be rendered remotely, maintaining the recommended social distancing guidelines.


Overcoming these challenges in the months ahead will require a common goal of ensuring the continuation of these essential services to the public. It will require patience, perseverance and understanding by all. Your State Rural Water Association has the staff expertise and experience to assist your system and jointly take on these challenges. 


This long- term trusted partnership with each of you, including our federal, state and local leaders, will ensure that rural America will get through this crisis together. As our nation continues to deal with the pandemic, we thank each and every individual as you continue to take all the precautions you can to maintain social distancing, disinfect surfaces, wash your hands, resist touching your face, all things necessary to stay healthy and lessen the spread of this dreadful outbreak.  


Thank you for dedication and service.

Sam Wade

CEO, National Rural Water Association

This post has not been tagged.

Share |
PermalinkComments (0)

The Power of Partnership for Public Water Systems

Posted By Texas Commission on Environmental Quality, Monday, March 30, 2020
During this uncertain time, it is especially important to consider the power of partnership to aid in your daily scope of work. Please consider what resources you could share with a neighboring system, and vice-versa (chemicals, operators, knowledge). A great example of this would be sharing a 55-gallon drum with your neighboring PWS to ensure you both have enough NSF Standard 60 certified sodium hypochlorite during any shortages. Understanding the shelf-life of your disinfectant chemicals is key to ensure you are dosing your systems appropriately, thus confirming the inactivation of viruses.

You may search for neighboring PWSs using Texas Water Development Board’s Water Service Boundary Viewer. Please use the search bar in the top left for addresses, PWS IDs, or Counties. Once you find a nearby water system, click inside the boundary of the water system and a pop-up window should appear with a link to Texas Drinking Water Watch (highlighted in the image below).


Alternatively, you can search for neighboring systems using our Drinking Water Watch website. Please use the drop down under ‘Principal County Served’ and ‘Water System Type’ to search for facilities near you (highlighted in the image below). On the next page, please click ‘Summary Sheet’ and you should see contacts listed under the ‘All Water System Contacts’.


If you need assistance calculating the specific feed and dosing rates, please work with TCEQ’s Texas Optimization Program (they can help you calculate a chemical mix for creating alternative disinfection chemicals that are NSF Standard 60 certified). The contact is Mr. Kenneth Dykes and his email is

Please work with your manufacturing suppliers to certify you understand their supply amounts, their designated ratios, and their manufacturing suggestions.  Please view the list of Texas suppliers on our COVID-19 webpage.

If you need help at any time, please reach out to the SBLGA Hotline at 1-800-447-2827.

For more resources on TCEQ’s COVID-19 response to public water systems please visit our COVID-19: Public Water Systems webpage.

This post has not been tagged.

Share |
PermalinkComments (0)

Employment Law and COVID-19

Posted By Veronica Cruz and Felicity A. Fowler, McGinnis Lochridge Law, Thursday, March 19, 2020


As the COVID-19 situation continues to evolve, many water utilities will be faced with tough decisions relating to maintaining a healthy work environment without running afoul of applicable employment laws.  Below is a helpful guide for employers as they strive to maintain a healthy workplace while conducting their vital business operations. 


The firm has also compiled this analysis of the Families First Coronavirus Response Act, which is expected to be signed into law by President Trump soon.  This resource explains employers’ obligations relating to the Act’s Emergency Family and Medical Leave and Emergency Paid Sick Leave provisions which could affect TRWA members in the coming weeks and months.


The severity and lasting impacts and effects of the spread of COVID-19 remain unknown.  Each day federal, state, and local governments deploy new measures in an effort to curtail the spread of the virus, and such measures will impact the workforce and implicate legal obligations of employers.  For example, some jurisdictions have closed, or are considering closing, schools, which may require parents without access to childcare to remain home.  Additionally, individuals who tested positive or were exposed to someone who tested positive to COVID-19 may be required or advised to quarantine for several weeks. 

In the most recent move, the CDC and President Trump issued new guidance on March 16, 2020, recommending the avoidance of gatherings larger than ten (10) people.  In light of these developments, employers should consider their options on how best to decrease the spread of the virus in light of their obligations under applicable employment laws, such as the Americans with Disabilities Act (“ADA”), the Family and Medical Leave Act (“FMLA”), the Fair Labor Standards Act (“FLSA”), and related state and local laws.  Additionally, to the extent an employer is considering implementing temporary layoffs or furloughs, employers should be aware of their obligations under the Worker Adjustment and Retraining Notification (“WARN”) Act, and related state laws. 

Based on the information we have to date regarding the virus and the Department of Labor’s existing guidance, we developed the following practice guide for employers.


Recommendations to Frequently Asked Questions

The following recommendations are based on the unique and extraordinary circumstances presented by the coronavirus (COVID-19), the declaration of a pandemic, and guidance public health officials, including the Centers for Disease Control (“CDC”), and federal and local governments as of the date of this publication. 

Maintaining a safe and healthy workplace:
Q: An employee is displaying symptoms of COVID-19, can an employer require the employee to go home?

A:Yes.During a pandemic, an employer is allowed under the ADA to require an employee to leave the workplace, particularly if the employee is exhibiting symptoms that would pose a threat to the remaining workforce.

Q: Can an employer measure an employee’s temperature during the coronavirus pandemic?

A: Generally, under the ADA measuring an employee’s temperature is a “medical examination” that must meet specific requirements to be permissible.However, during a widespread pandemic, an employer is allowed to measure an employee’s temperature to determine whether the employee would pose a threat to the remainder of the workforce.

Q: Can an employer ask an employee whether the employee has symptoms of COVID-19 (e.g., fever, shortness of breath, etc.)?

A: Yes, an employer can ask if an employee is experiencing symptoms of COVID-19.However, any information received from the employee must be treated as confidential medical information.Therefore, as with any other employee medical information, such information must be stored in a confidential file, separate from the employee’s personnel file.Additionally, employers should not disclose the identity of an employee diagnosed with COVID-19 or experiencing symptoms of COVID-19.

Q: Can an employer require employees to disclose an underlying health condition that potentially makes the employee more susceptible to complications of the coronavirus?

A: No.An employer cannot require employees to disclose medical conditions unrelated to the coronavirus, even if such conditions make the employee more susceptible to complications of contracting coronavirus. However, if an employee voluntarily discloses such a condition, the employer must treat this information as confidential medical information.Additionally, the employer should work with the employee to determine if the employee requires a reasonable accommodation that would allow the employee to perform the essential job functions while mitigating any health risk to the employee (such as, allowing the employee to telework, placing the employee in a separate office, etc.).

Q: If an employee recently returns from a trip from an area designated as a “hot spot” by the CDC or other government officials, can the employer ask the employee to remain at home?

A:Yes, an employer can require an employee returning from a recent trip to remain at home. The employer should advise the employee to “self-isolate” in accordance with guidelines from the CDC and local public health officials.

Continuing business operations:
Q: Can an employer require employees to work from home during a pandemic?

A:Yes, an employer can require its employees to telework or work from home during a pandemic. However, the employer must provide the employee with the tools and equipment necessary to allow the employee to work from home, such as laptops, phones, printers, etc.Under the FLSA, employers cannot require employees to reimburse the costs of providing laptops, phones, etc., if doing so would cause the employee’s earnings to fall below the required minimum wage. Under the ADA, employers cannot require employees working from home as a reasonable accommodation to reimburse the employer for the costs of providing laptops, phones, etc.

Q: Is an employer required to allow employees to work from home?

A:No, unless (i) an employee with a disability requests telework as a reasonable accommodation and doing so does not impose an undue burden on the employer; and/or (ii) the federal, state, or local government orders the closure of businesses.

Q: Does an employer have to compensate non-exempt employees who are unable to work due to the effects of the coronavirus?

A:Under the Fair Labor Standards Act, employers are only required to pay non-exempt employees for hours actually worked. However, if an employer offers paid time off, the employer should follow its normal policies and procedures relating to paid time off.

On March 18, 2020, President Trump signed the Families First Coronavirus Response Act (“FFCRA”), which among other things, amends the Family and Medical Leave Act (“FMLA”) and enacts a separate Emergency Paid Sick Leave Act.  For more information regarding the FFRCRA, please click here.

Q: In order to maintain business operations, an employer requires some employees to report to work, while other employees can work from home or are deemed “non-essential.”  How does an employer determine which employees need to report to work?

A: The decision to allow some employees, while not others, to work from home must be based on legitimate business reasons in light of the nature of the job functions. Employers cannot select employees to report to work based on protected categories, such as race, national origin, gender, age, religion, disability status, or veteran status. Additionally, employers should consider which job functions can be performed remotely and whether some job functions are not necessary due to a reduction in the Company’s operations.

Addressing a reduction in business operations:
Q: Due to a decrease and disruption to the company’s operations, the company is considering temporarily laying off employees on furloughs.  What obligations (if any) does the company have to provide notice under WARN?

A: If an employer is considering permanently or temporarily laying off workers, it should consider its obligations under the federal Worker Adjustment and Retraining (“WARN”) Act. The WARN Act requires covered employers to provide employees 60 or 90 days’ notice of any “plant closing” or “mass layoff.”The federal WARN Act applies to employers with 100 or more employees (excluding part-time employees working less than 20 hours per week, employees who have worked less than 6 months).

The WARN Act does not apply if: (i) fewer than 50 people lose their jobs as a result of a mass layoff or plant closing; (ii) the planned layoff is less than 6 months; (iii) for employers with 50–499 employees, the layoff results in less than 33% of the total active workforce at a single worksite; or (iv) the work hours are not reduced 50% in each month for any 6-month period.

Further, the WARN Act does provide certain exceptions to the 60 or 90-day notice requirement for unforeseeable business circumstances or natural disasters. The unprecedented effects of COVID-19 may qualify as “unforeseeable circumstances” exempting an employer to provide the full 60 or 90 day advance notice. However, employers covered by WARN may still be required to provide employees notice of a mass layoff or plant closing as soon as practicable. The applicability of the federal WARN Act is very fact-intensive and specific advice requires understanding of the specific facts at issue.

Q: Due to a decrease and disruption to the company’s operations, the company is considering temporarily laying off employees.  Can employees collect unemployment benefits due to a temporary layoff? 

A: Yes. In Texas, employees affected by a temporary layoff may qualify for unemployment benefits, subject to the eligibility requirements.If an employer is considering a mass layoff (in addition to evaluating its obligations under the WARN Act), the employer should consider whether it should file a mass claim of unemployment benefits on behalf of the terminated employees. Filing a mass claim for unemployment benefits offers a means to simplify the process and ease the burden on employers and employees relating to the unemployment benefit claim process.

Q: Prior to the widespread effects of COVID-19, the Company extended an offer of employment to an individual.  However, given the current circumstances, the Company can no longer employ the individual.  Can the Company revoke its offer of employment?

A: Depends. Generally, employees in Texas are considered “at will,” meaning the employer or employee can terminate the employment relationship for any reason or no reason at all. However, if the employment relationship is governed by an employment agreement or other contract, the employer must review the terms of the employment agreement to determine its obligations.

Other Considerations

Continuously monitor guidance from the CDC and state or local public health officials.  The federal government, states, and municipalities have declared states of emergencies, recommended small gatherings, ordered the closure of bars and restaurants, and issued “shelter in place” orders.

Maintain ongoing and open communications with employees.  As the guidance from the CDC and federal and local governments evolve each day, it is important for the Company to provide periodic updates to its workforce regarding the impact of the guidance on the Company’s operations, policies, and procedures.    

Critically evaluate whether telework is appropriate and necessary to continue the Company’s business operations.  Telework may be an effective temporary solution for some workers, however, it may not make sense for all workers.  For example, the nature of some positions require in-person attendance, such as store clerks, IT professionals who need physical access to the Company’s IT infrastructure, etc.  Additionally, telework may not be a long-term solution.  Many employers are adopting telework procedures as a “last resort” to protect the health and safety of its employees while continuing the Company’s operations.  However, telework may not be ideal, create inefficiencies, or cause business disruptions.  Therefore, employers should notify its telework employees that these measures are directly related to the extraordinary nature of the coronavirus and guidance from public health officials, and that these policies are subject to change based on new guidance from health officials and the elimination of the need for social distancing.

To the extent an employer decides to temporarily or permanently lay off employees, an employer should internally document and maintain records relating to: (i) the business reason for conducting layoffs (e.g., unexpected and/or dramatic reduction in business operations due to the impact of the coronavirus—be as specific as possible); (ii) the criteria the employer used to identify the employees who would be impacted by the layoffs; and (iii) communications to employees regarding the layoffs.


This post has not been tagged.

Share |
PermalinkComments (0)

Coronavirus Readiness for Water Utilities

Posted By TRWA Communications , Monday, March 16, 2020

Water operators are essential personnel and should be prepared to address potential impacts to supply due to personnel interruptions tied to COVID-19. Water systems play a vital role in public health and Texas Rural Water Association is here to help systems put measures in place that ensure seaml­­ess operations during the Coronavirus/COVID-19 pandemic.


Critical Operations Preparedness

  • Identify essential employees required to maintain continuous operation and designate an emergency backup for these employees in the case they cannot report to work.
  • Strategize implementation of an ancillary workforce (e.g. neighboring water systems, contractors, employees in other job titles/descriptions, retirees) to operate utilities on emergency basis.
  • Stay stocked on chemical supplies and order products ahead of schedule to avoid delays from understaffed chemical suppliers.
  • Generate back-up supplier contact list for essential chemical and operation needs.
  • Update/create detailed written instructions for crucial operations (i.e. shutdown, water quality sampling, public notification).
  • Review/update emergency response plan and contacts. Identify key customers—hospitals or care facilities—with special needs.
  • Discuss cyber security precautions when using remote access. Back-up critical files frequently as a prevention measure to restore data.
  • Consider emergency food and overnight necessities at 24-hr facilities for personnel working long shifts.
  • Encourage personnel to stay home when they are sick. Provide work-from-home or sick leave options. Discuss backup or alternative shift rotations for personnel that need to stay home to care for themselves and/or loved ones.
  • If possible, make a plan with your family and any groups that you lead in case of have school/work closures.
  • Limit meetings, gatherings and travel. Encourage personnel to postpone all non-essential travel to areas affected by COVID-19.


Public water systems are expected to continue to monitor water quality and provide sample results to regulators during the COVID-19 epidemic.


Mutual Aid Assistance


There may be systems, that due to an outbreak of COVID-19, require operational assistance.  If you are interested in potentially helping a system in need in an emergency situation, please contact


Frequently Asked Legal Questions 


It can be difficult to comply with all the laws written for a normal time while still being responsible in dealing with this pandemic. The TRWA Legal Department has fielded a high volume of calls about how best to conduct business, elections, and their annual meetings during these uncertain times. Click here to review frequently asked questions and answers. 



This post has not been tagged.

Share |
PermalinkComments (0)

Coronavirus Concerns and RWC2020

Posted By TRWA Communications , Tuesday, March 10, 2020


Update: 3/13/2020


On March 13, in response to the global Coronavirus pandemic, San Antonio Mayor Ron Nirenberg issued a Declaration of Public Health Emergency relating to the pandemic which bans gatherings of more than 500 people in the City of San Antonio through March 20, 2020.  Additionally, President Donald Trump declared a national emergency and Governor Greg Abbott declared a statewide disaster. 


Based on the Mayor’s Declaration which we believe will likely be extended, and out of concern for the health and safety of our attendees, the Texas Rural Water Association Board of Directors decided to cancel our Annual Convention scheduled for March 25-27, 2020, in San Antonio.


We want to thank each of you for your patience and support as this was a difficult decision.  In the history of TRWA, this is the first time we have canceled our Annual Convention, which we value as time together to learn and enjoy the camaraderie of our rural water community. 


The TRWA team will work to minimize inconveniences presented by this cancellation, including providing full refunds of your registration and exhibit fees.  Our TRWA staff team is switching gears from planning the details of this event to the administration of the cancellation activities. Please continue to be patient with them through this process. 


Each of you will receive an email next week about the processing of your refunds.  Please also see the FAQ below for additional information.


Our board and staff team are disappointed that we will not be gathering together in San Antonio this month, but we hope and expect to resume our regular pattern of conferences throughout the rest of the year and look forward to seeing you soon.


Thank you for your dedication to your communities and our industry. 



We have received several questions about whether we intend to continue our plans to hold our annual convention later this month, so we wanted to be sure all our members knew our plans and stance on the situation. RuralWaterCon 2020 is on course to be held as planned in San Antonio at the Grand Hyatt on March 25-27. The Texas Rural Water Association is committed to caring for our colleagues and our members, as your safety and well-being is a top priority. We continue to closely monitor the COVID-19 situation, remain vigilant, and follow recommended precautionary measures, protocols and guidelines from various health organizations including the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities, in an effort to ensure our conference participants remain in a safe and healthy environment.   

Our host hotel has ensured us that they are taking extensive precautions to protect their guests, including:

  • Placing hand sanitizers in various public restrooms
  • Routinely cleaning and disinfecting surfaces every 3 hours, including thorough disinfecting of bathrooms in public spaces
  • Utilization of proper EPA approved cleaning products in public spaces and guestrooms
  • Checking guest’s well-being during the check-in process
  • Clean and disinfect frequently touched objects and surfaces
  • Reinforcing proper hand hygiene with all hotel associates

Let us know if you have any additional questions or concerns, and we are excited to see you at our convention in just a few weeks!



Statement from National Rural Water Association: 


The National Rural Water Association continues to monitor the coronavirus (COVID-19) outbreak and recommends all water and wastewater utilities review the best and latest information on the following trusted websites:

At this time, existing safe management techniques in both drinking water and sanitation apply to COVID-19.  Extra measures are not needed. In particular, disinfection treatment processes will facilitate more rapid die-off of the COVID-19 virus. Provision of safe water, sanitation and hygienic conditions play an essential role in protecting human health during all infectious disease outbreaks, including the current COVID-19 outbreak.

Frequent and proper hand washing is one of the most important prevention measures for COVID-19.  Good and consistently applied hygiene in communities, homes, schools, workplaces, marketplaces and health care facilities will further help to prevent human-to-human transmission of COVID-19.

This outbreak continues to evolve and information changes daily. Similar to past viral outbreaks of this magnitude, COVID-19 is something to be taken very seriously. NRWA will continue to monitor the situation and is following the guidance of leading health authorities. Any impact to technical assistance, training programs, meeting and/or conferences will be posted prominently at

The National Rural Water Association (NRWA) is the country’s largest public drinking water and sanitation supply organization with over 31,000 small and rural community members dedicated to drinking water quality, environmental protection and public health protection. Safe drinking water and sanitation are generally recognized as the most essential public health, public welfare, and civic necessities.



This post has not been tagged.

Share |
PermalinkComments (0)

Safe Drinking Water: Not Just the Responsibility of the Water System

Posted By Deborah McMullan, Sourcewater Protection Specialist , Thursday, January 9, 2020

Providing safe drinking water starts with the federal government and the state regulatory agencies. This is where laws and rules are developed for monitoring and maintaining all public water systems. These laws dictate the safety levels of contaminants found within our drinking water. They also dictate how water is to be treated and tested, as well as when and how the public is to be notified if a safety concern arises.

The second level of protection comes from the water system itself. This includes the office staff, managers and water operators. All operators must receive Texas Commission on Environment Quality (TCEQ)-approved training and pass a state license exam to legally operate a water system. During the training the operators learn many ways to protect and provide their customers with safe water.

There’s a third level of protection that most people never stop to consider. That’s you, the consumer! Yes, you too are responsible for protecting your drinking water. There are many ways that you may be of assistance, but the biggest assistance comes in the form of what we refer to as “Cross Connection Control and Backflow Prevention.”

Occasionally, a situation occurs where there is a temporary loss of water pressure due to the breakage or maintenance on a water supply line or main. This can cause the backflow of pollutants or contaminants from a cross connection to enter the water system and threaten the safety of your drinking water. Often your home is the first to receive that contaminated water, then it moves into the water main going on down the street to your neighbors. Even if the backflow event doesn’t cause a health hazard, it could adversely affect the taste, odor or appearance of the water. The contaminant may also be corrosive to your home’s plumbing.

Your first line of defense is utilizing a backflow device outside your home. There are many different types of backflow prevention devices available, some costing as little as $5. All homes should be equipped with an inexpensive vacuum breaker at each outside water faucet. These can be purchased at any hardware store and they are easy to install. They simply screw onto the hose bib and the water hose is then attached to the vacuum breaker.

The common water hose is the biggest culprit when it comes to cross connections in the home and business. For example, animal watering troughs which are common in rural areas for watering cattle or horses can take quite a while to fill. The automatic system for filling a trough is very popular and makes life easy for the owner; however, they require a garden hose or plumbing line to be present. A few years ago, a horse rancher was having a periodic problem where he would suddenly find lots of dirt in the bottom of his swimming pool, brown ice cubes in his freezer and brown water coming from his faucets. After several months of investigations, the water utility staff found the problem.

Every month the utility staff would perform a routine, state required, flushing of the water lines close to the rancher’s home causing a temporary drop in water pressure. The rancher had a very large horse watering trough just outside the back yard of his home. There was a garden hose lying inside the trough and the end of the hose lay in the muck at the bottom of the trough. Every month when the utility flushed the lines, a backflow event was occurring sucking all that muck back into the home’s plumbing system.

There was a simple fix to the problem. The rancher first installed vacuum breakers at all his outside hose bibs. Next, he installed plastic PVC piping with an air gap at the trough. An air gap is simply the area between the end of a hose or piping and the surface of the water. This prevents the backflow of water into the water system. If you happen to have a similar situation that needs correction, remember that the air gap should be two times the diameter of the hose or pipe.

With warmer weather approaching, there will be a lot more activities involving the garden hose and with these, other potential cross connection problems. Help protect yourself, your family and your neighbors by removing your water hose from Fido’s bath bucket, the kids wading pools and the garden sprayers. These are other common uses that can cause problems during the summer months. Help spread the word about how everyone in the community can take prevention measures to protect the water system and your homes from contamination.

If you are concerned that you have activities within your home or business that may be causing a cross connection and require backflow protection, we recommend contacting your water system operator. Water operators are very knowledgeable and willing to assist. They can perform a cross connection inspection and make recommendations on devices or processes to prevent back flow events from occurring.

Remember that education, back flow protection devices and changing habits are your best friends when preventing cross connections and backflow events.

This post has not been tagged.

Share |
PermalinkComments (0)

How Do We Keep Pharmaceuticals Out of Our Water Supply?

Posted By Deborah McMullan, Sourcewater Protection Specialist , Wednesday, December 4, 2019

The question of “what do I do with household hazardous waste, particularly unused medicines?” is a question that I’m asked often when working with water systems. This has become a hot topic in the last several years, as we’re hearing more about medicines showing up in our drinking water sources. 

At this time, pharmaceuticals that are unwanted by the consumer are not regulated as hazardous wastes. While there are a few pharmaceuticals on the market that meet the definition of hazardous waste under the Federal Resource Conservation and Recovery Act, the Act exempts household hazardous waste from the U.S. Environmental Protection Agency’s (EPA’s) disposal requirements. However, it is still imperative that everyone aid in the proper disposal of medicines to ensure source waters are not contaminated.

First, let’s talk about how medicines can end up in our drinking water sources. In homes that use septic tanks, prescription and over-the-counter drugs flushed down the toilet can leach into the ground and seep into our ground water/aquifers.

In areas where residences are connected to wastewater treatment plants, prescription and over-the-counter drugs poured down the sink or flushed down the toilet can pass through the treatment system and enter rivers and lakes. Due to prohibitive costs and lack of technology, municipal wastewater systems do not remove medicines before the treated water is released into the outfall. This means that those medicines may flow downstream to serve as sources for community drinking water supplies. Just like wastewater treatment plants, water treatments plants are generally not equipped to routinely remove medicines.

The best option for disposal is collecting all unwanted or expired prescription and over-the-counter drugs and dispose through a drug take-back program. EPA is currently recommending incineration as the preferred disposal method for household drug take-back programs, because they believe that incineration will safely address environmental concerns. If your city or county doesn’t offer this on an annual basis, you may still be able to utilize a take-back service at a local pharmacy or in another nearby city. To locate a collection site go to:, enter your city name and zip code, and you will receive a listing of all available options. 

If you happen to live in an area where there is no convenient location in which to drop off your medications, you can still do your part by following these steps:

1. Take the prescription drugs out of their original containers.
2. Mix drugs with an undesirable substance, such as cat litter or used coffee grounds.
3. Put the mixture into a disposable container with a lid, such as an empty margarine tub, or into a sealable bag.
4. Conceal or remove any personal information, including Rx number on the empty containers by covering it with permanent marker or duct tape, or by scratching it off.
5. The sealed container with the drug mixture and the empty drug containers can now be placed in the trash.

With this said, the U.S. Food and Drug Administration (FDA) maintains a list of drugs they recommend flushing ONLY when an immediate drop-off disposal option is not readily available. The medicines on this flush list may be especially harmful and, in some cases, fatal if used by someone other than the person for whom they were prescribed. Opioids are a good example of such a drug.

Immediately flushing these medicines down the toilet helps to keep children, pets and other individuals safe by making sure these drugs are not accidentally ingested, touched or misused.

Please note that FDA’s flush list indicates which old, unwanted, expired or unused medicines to immediately flush when take-back options are not readily available. Links in the flush list direct you to specific disposal instruction in each medicine’s label. To access this list go to: 

FDA recognizes that the recommendation to flush certain potentially dangerous medicines only when a take-back option is not readily available raises questions about the impact of the drugs on the environment and the contamination of surface and drinking water supplies. However, they believe that the known risk of harm to humans from accidental, and sometimes fatal, exposure to medicines on the flush list far outweighs any potential risk to the environment from flushing these leftover or unused medicines. 
For further information on drug disposal you may visit: and 


This post has not been tagged.

Share |
PermalinkComments (0)

Protecting Your Water Supply During an Emergency

Posted By Jason Knobloch, Environmental Services Director, Texas Rural Water Association, Tuesday, November 19, 2019


Texas is an undeniable target for natural disaster—we have the perfect atmosphere for hurricanes, tornados, floods, fires and even an occasional ice situation. Our fluctuating temperatures and seasons allow for many different emergency events to occur, but we hold strong and bear through it. Part of that process involves us relying heavily on our public water supply. During an event, it is likely not at the forefront of our minds how our utility providers and those who work for them are preparing for the same situation.


It is important to understand the great measures your local water utility goes through to prepare for a natural disaster of any type. Some of the practices are:


  • Filling water tanks – Utilities will do what they can to make sure the tanks are completely full before an event. There is a real chance that power could be down, and the well, intake or treatment plant may not be operational to refill tanks and distribute water. In some cases, keeping the tanks full will help the utility keep the tank upright. Water weighs 8.34 lbs. per gallon and that weight will steady a tank in high winds or heavy floods.
  • Turning off valves – Your utility may close off the valve at the tank or road that services your area because it is prone to taking on damage. Understand that a broken line will leak continuously until your utility can find it and fix it. In many events, this may be days due to road access, flooding or other damage. Closing the valve can save water and stop possible contaminations to the supply.

  • Electricity – Utilities are required to have backup power for their water source, but the backup power (generator) may also suffer damage and be unable to perform as expected. Your utility will have backup plans in place for external power in these events.
  • Holding down the fort – Though a common expression, holding down the fort is a reality when a natural disaster is imminent. A piece of pipe can become a projectile in high winds, so your utility will physically strap down all their pipe, equipment and material in the supply yard. Your utility must identify all their vulnerabilities and address them in advance.
  • Public Notices/Disinfection – Your utility goes to great lengths to make sure the water they serve is of the utmost quality, as well as in compliance with the standards set by the Environmental Protection Agency and Texas Commission on Environmental Quality. During a disaster, please be aware of posted signs throughout the area such as flyers, painted plywood and/or door-to-door announcements letting everyone know the status of the public water supply, since newspapers and TV broadcasts may not be available during these events. The utility may post a Boil Water Notice as a precaution in response to low pressure or outages during an event. The notice recommends boiling water at a rigorous boil for two minutes before drinking to eliminate possible bacteria in the water. This is not a problem in most cases, but it’s better to be safe than sorry.
  • Emergency Response Plan – Utilities are required to have an Emergency Response Plan in place. This is a task the utility must take on to assess potential risks and vulnerabilities and prepare a plan for them. Though no plan ever prepares you completely, know that your utility has done all the preparations they can to continue to provide safe and potable water in an emergency situation.
  • Mutual Aid Networks – Texas has a mutual aid network for water utilities called the Texas Water/Wastewater Agency Response Network (TXWARN) that facilitates connection between utilities when assistance is needed. In addition, your utility is a member of Texas Rural Water Association (TRWA), a trade association that provides staff and generator resources to its members during emergencies. TRWA is also a TXWARN partner. Through these resources, your utility can get assistance with anything from chemicals needed to backup generators, manpower and equipment. Rest assured your utility has the backing and support of hundreds of utilities across the state to help them get up and running to provide you with quality water as soon as possible.

These, of course, are just a few ways your utility may prepare for an emergency event. Your utility may go above and beyond these measures to make sure they are providing you with the best possible service during a natural disaster.

Outside of the utility’s preparations, there are a few things you, the customer, can do to help.


  • Store some water – Depending on the event and where you are, it is possible the power will go out and water supply and pressure may be minimal. Store water for your household (drinking, cooking), including for your animals. An average dog needs to drink 8.5 to 17 ounces of water per 10 pounds per day, depending on activity level, size, age and weather. To translate: A 50-pound dog needs between 42 and 84 ounces of water to stay happy and hydrated.
  • Turn off your water – If you have a property that serves a large acreage or livestock, turn off your supply to outlying areas in advance of an event. If something breaks, you may not know you have a leak for some time. These leaks put a burden on the water utility to provide water for consumption to others when it is needed. You can supply your stock once you have confirmed you do not have any issues or leaks but be sure you are not wasting water that could be used for human consumption or safety.
  • Protect your belongings – With tornadoes, hurricanes and floods, water damage is a real threat. Follow your insurance company’s suggestions to wrap, pack and store items that are near and dear to you such as pictures, letters, etc.
  • Get Supplies – Understand that just because the hurricane, tornado, fire, etc., didn’t impact you directly, it doesn’t mean it won’t impact you at all. Past hurricanes have caused fuel shortages throughout Texas. I remember seeing a line of cars from my small town stretching to the nearest interstate miles away, many of them stuck in place because they ran out of fuel. On top of that, they didn’t have the necessary items to sustain them through the crisis. There are many places to find a list of suggested items to prepare in these kinds of events—but make sure to do it in advance

We can never completely prepare for what may come, but it is our responsibility to do what we can to make sure we are safe and secure. Your utility consists of people just like you that do a great deal of preparation for the sake of the public water supply before they consider themselves. Be sure to thank these individuals for the work they do to provide you water service, especially during an emergency situation. Consider what they do; and do your part to prepare as well.

 Attached Thumbnails:

This post has not been tagged.

Share |
PermalinkComments (0)

What are the Responsibilities of your Water Utility’s Board of Directors?

Posted By TRWA Communications , Wednesday, September 25, 2019

Your water or sewer utility is governed by a board of directors.  Do you know who they are and what they do? Here are three things you might not know about who is serving on your water system’s board of directors.

  • They are your neighbors: Water Districts and Water Supply Corporations are typically governed by people whose families drink the water every day.  They are elected by their fellow community members to serve on the water system board of directors.
  • They are volunteers: These board members are volunteers who devote their time and energy to providing a better quality of life for their community by ensuring a clean supply of drinking water and/or sewer services. These individuals realize the importance of these services to the sustainability and public health of their communities.
  • They are ambassadors:  They are the public’s representative to help oversee the water system, and they are also the system’s representative to tell the system’s story to the media and the public.

Now you know a little more about who is governing your water system, but do you know what they actually do? The specifics may change based on the size of the system, but generally, here are eight things your water or sewer system’s board of directors are responsible for:

  1. POLICY: The governing body’s major role is to develop policy, while leaving operations to the water system’s staff. However, in very small systems with part-time or volunteer staff, the board may help operate the system. Policies set by the board are the “how to” of running a utility and cover all aspects of the organization, varying in scope from rates and customer service polices to purchasing/ procurement policies to personnel policies.

  2. UNDERSTANDING REGULATIONS: There are many federal and state regulations and laws that affect your water and/or sewer system and how it does business. It is a responsibility of the water system’s board of directors to keep abreast of them and ensure the system and its business operations are in compliance.

  3. PLANNING: One of the board’s jobs is to look forward and try to best position the system for the future. Managing a water or sewer utility is expensive and extensive, so it is up to the board to determine goals and objectives and major ways to achieve them. This includes securing future water supplies, asset management, financial security, customer relations and recruiting for future board members, just to name a few.  Just like managing our personal finances and assets, water and sewer systems must be constantly planning for short-term and long-term needs.

  4. BUDGETS: The board approves the system’s annual budget and periodically reviews its progress to ensure the system is on track to meet its goals for the year. The budgeting process helps the board focus on the system’s mission, assess if planned expenditures are achieving the desired results, determine operational and capital spending, and highlight key measures of performance.

  5. MANAGEMENT: A water or sewer utility’s board of directors has just one employee—the utility manager. The board recruits, selects, compensates, appraises and (if necessary) terminates the utility manager. The utility manager then manages the rest of the staff and implements the board’s policies.

  6. MONITOR SYSTEM PERFORMANCE: The board of directors is not involved in the day-to-day operations of the water or wastewater utility, but they do monitor the overall performance of the system. This information is gathered through monthly reports, customer feedback, and audits. The board uses this information to gauge the success of their short-range and long-range planning.

  7. MEETINGS: There are two major reasons for a board meeting—discussing and deciding on water system business. It is the board’s responsibility to set and post the agenda, and then conduct business openly, lawfully and ethically.

  8. EMERGENCY PREPAREDNESS: Man-made and natural disasters, along with everyday breakdowns of facilities and equipment, can drastically affect your water or sewer system’s ability to meet the customers’ needs. The board of directors is responsible for ensuring there are emergency plans in place to guide the system’s board and staff on what to do in a crisis.
Essentially, water and sewer utility boards are responsible for ensuring that their system is well staffed, well maintained, meets all state and federal requirements and is prepared to serve the current and future needs of the community. Your local water or wastewater utility stands at the intersection of three major public policy areas: public health, environmental protection and local economic growth; and the board of directors must ensure that the utility successfully meets the demands of all three. 

This post has not been tagged.

Share |
PermalinkComments (0)
Page 1 of 4
1  |  2  |  3  |  4
Membership Software Powered by YourMembership  ::  Legal